Position Summary
To support all aspects specific to the Inbound AUNZ product ensuring maximum efficiency, professionalism and consistency of service provided to all clients, our Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.
Functions and Responsibilities
* Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities, always endeavoring to assist them where possible and ensuring prompt response to all correspondence, including E‐mails.
* Reporting real and potential problems, as well as any unsatisfactory practices, to manager for action.
* Receiving and registering all import documentation into AMOS, EDI and Customs CMR systems, mindful of penalties incurred for late reporting to Customs.
* Closely monitoring shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
* Liaising with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, and obtain necessary documentation to collect containers from the wharf.
* Escalating instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
* Liaising with Operations Departments nationwide to ensure timely collection of containers from the wharf.
* Monitoring container unloading in a timely manner to facilitate deliveries within the required time frames.
* Processing Quarantine treatment directions and charges within the required time frames.
* Ensuring timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames.
Qualifications and Preferred Skills
* Knowledge of import regulations and processes.
* Experience with import documentation and customs clearance.
* Relevant experience in the same industry – Relocation and moving services.
* Strong organizational skills; ability to function as part of a team while acting as a self‐starter.
* Ability to manage deadlines, multi‐task and operate in a fast‐paced environment.
* Proficiency in Microsoft Office and inventory management software.
Benefits
Sirva has invested in benefits for employees across health & wellbeing and financial rewards. We support a flexible hybrid way of working with Work from Home and Core Flex Hours policy.
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