TECHNICAL SPECIALIST – PERSONAL INJURY – DARWIN, NT (12 MONTH SECONDMENT)
The primary purpose of this role is to provide technical support to the TIO MAC team and improve performance of the team, in achieving targets/KPIs.
Key Responsibilities
* Provide accurate and effective claims management advice while applying best‐practice technical claims strategies to support timely claim resolution.
* Respond promptly and accurately to claim referrals while maintaining high service and compliance standards.
* Support the development and implementation of innovative initiatives that create value for customers, claims staff, and the organization.
* Assist in implementing claims management strategies focused on achieving positive scheme outcomes including the use of alternative resolution approaches.
* Deliver exceptional customer service through timely responses to customer enquiries and accurate, efficient claims processing.
Qualifications
* Experience in CTP or personal injury claims within complex, matrixed customer service environments, with strong knowledge of relevant CTP legislation.
* Demonstrated technical proficiency in using systems, databases, reporting tools, and communication platforms to support claims operations effectively.
* Strong attention to detail with the ability to identify inconsistencies, maintain accuracy, and complete tasks thoroughly in a fast‐paced environment.
* Excellent organisational, prioritisation, and communication skills, with the ability to manage competing demands and effectively engage internal and external stakeholders.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
* Inclusive culture: you'll be part of a supportive, open‐mind team focused on customer outcomes.
* Work‐life balance: flexible, hybrid work arrangements and tailored workplace adjustments where possible.
* Career development: mentoring, development and global mobility opportunities, plus access to over 10,000 learning resources.
* Financial and well‐being perks: discounts on Allianz products, retail, tech, travel, financial wellness initiatives and the Employee Share Purchase Program.
EEO Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to car••••@allianz.com.au for a confidential conversation.
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