Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Care and Support Specialist. In this role, you will be responsible for providing exceptional care and support to clients of all backgrounds.
Your primary responsibilities will include:
* Greeting clients and attending to all counter and telephone enquiries;
* Covering reception duties and undertaking general administration tasks, including booking client appointments, processing claims, and data entry;
* Liaising extensively with clients, comprising children and adults with complex needs, as well as those from multicultural and Aboriginal and Torres Strait Islander backgrounds;
* Performing minor hearing aid repairs and troubleshooting;
* Assisting clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids.
To succeed in this role, you will require:
Required Skills and Qualifications
* Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work;
* Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications);
* A strong desire to work within an organization that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of clients and their families.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
* Additional 2 rostered days off each month;
* An attractive salary package with a generous superannuation scheme;
* Paid parental leave;
* Attractive employee benefits, including salary sacrifice superannuation, private health cover discounts, well-being programs, and salary packaging opportunities.
We are committed to creating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.