**Career Path**: General Management
**Organization**: Cummins Inc.
**Role Category**: On-site
**Job Type**: Exempt - Experienced
**ReqID**: 2417268
**DESCRIPTION**
**YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS**:
- Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.- Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.- Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.- Responsible for all functions and financial metrics for the branch.- Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.- Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.- Manages compliance with health, safety, and environmental standards and compliance.- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.- Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING**:- Customer focus - Building strong customer relationships and delivering customer-centric solutions- Decision quality - Making good and timely decisions that keep the organization moving forward- Develops talent - Developing people to meet both their career goals and the organization’s goals- Drives results - Consistently achieving results, even under tough circumstances-
- Industry experience is advantageous
**QUALIFICATIONS**
**COMPENSATION AND BENEFITS**:
- Annual Salary commensurate with experience- Superannuation- Participation in an annual variable compensation (bonus) program- Income protection insurance- PC software/hardware and a range of vehicles- Safety equipment / PPE and uniforms provided and a range of personal and qualified benefits
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance.
Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.
📌 Operations Manager - Campbellfield
🏢 Cummins
📍 Australia