Job Description:
We are seeking a Service Manager to oversee the delivery and support of IT tools and services to users throughout the organisation, and sometimes to external users as well. They will look for opportunities to improve service delivery support and ensure it meets user and business needs.
The Service Manager will consult across the Agency and elements within Defence, including various Services, Groups and others as required. This resource will provide specialist support as part of the Project Controls Team (PCT). They will exhibit a strong understanding of the IT Infrastructure Library Version 4 (ITIL v4) to provide ITSM expertise to the project.
This is an exciting opportunity to work on prestigious projects vital to the ongoing defence of Australia.
* Key Responsibilities:
o Develop and update ITSM documentation
o Develop and implement ITSM processes and procedures to support Defence/ASD Requirements and ensuring these are aligned to ITIL v4 best practices
o Conduct reviews of ITSM processes to ensure compliance to security policies, internal standards and to identify areas for efficiencies to enable continuous improvement
o Collaborate with Defence and ASD stakeholders to ensure delivery is aligned with Project requirements
o Prepare high-level written documents and oral presentations for executive stakeholders
o Undertake other support tasks as required
Required Skills and Qualifications:
To be successful in this role, you will need:
* 5+ years of experience with ITSM and Service Delivery, preferably in a Defence environment
* Proficiency in ITIL Principles and their practical application
* Experience in establishing continual service improvement practices post-transition
* Strong analytical and problem-solving skills
* Australian Citizenship and a TSPV security clearance
Benefits:
We offer:
* Flexible work environment; work the hours that suit you between 7am and 7pm
* Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave
* Long contracts available
* Fantastic growth opportunities available at any stage of your career
Why Kinexus?
* Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them
* Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances
* Dedicated account manager who is your dedicated POC and offer continuous contractor care
* Rate negotiation guidance in line with the SFIA framework
* Dedicated payroll assistant who facilitates your taxes and super
* Regular visits to Canberra for coffee, lunches and quarterly drinks events
* Facilitate novated car leases, LAFHA or salary sacrifice
* Keep you up to date with the most appropriate, interesting opportunities in your field
* Support for your health and wellness through counselling support available for all contractors and their families
For more information, please visit our website