Hotel Kununurra is currently seeking a Full-Time Receptionist to fill a vacancy and join our team.
The successful candidates must possess:
· Have previous experience in a similar role in a remote location
· Enjoy working as part of a team but also possess the ability to work autonomously
· Ability to demonstrate a commitment to outstanding customer service
· Excellent communication skills (both written and verbal)
· Strong organisational skills with clear focus on quality and standards
· Computer proficient - RMS database experience preferred.
· Excellent grooming and presentation
· A flexible attitude to working hours as this role does involve weekend & evening shifts
Key Responsibilities:
* First point of contact for guests.
* Check in and checkout of guests.
* Process deposits, payments, and issue receipts.
* Ensure that all incoming reservations, whether by phone, fax, e-mail, and letter or in person are given priority.
* Maintain quality and accuracy of reservations through training and communication.
* Ensure the required information is communicated to Management and Housekeeping departments in order to provide high standards of customer service at all levels.
* Monitor arrivals lists each day to ensure accurate, complete information.
* Keep up to date with room rates & special packages. Be familiar with package inclusions and valid dates.
* Make sure that the balance at end of day/shift, money handling and credit card and Eftpos transactions are all correct.
* Follow Property policies and procedures with respect to grooming, performance and conduct standards, occupational health and safety and emergency procedures.
* Assist with general cleaning duties in reception area.
* Assist with portering duties i.e.; guest request – bus transfers, cots, rollway's, sofas etc. as required.
* Set up breakfast and clear away at end of breakfast.
* Take ownership of issues relating to Front Office and actively seek to resolve them
* Responsible for accounts receivable for the hotel. This includes:
* Maintaining accurate records of all accounts and ensuring that they are sent to the relevant companies
* Reference checks for all pending credit applications and informing the company of terms and conditions if they pass the requirements
* Ensuring all received monies are balanced against the correct invoices
* Sending out monthly statements for outstanding accounts
* Following up outstanding accounts, Liaising with accounts department
Please include a cover letter with your application (if not in Kununurra detailing your availability to relocate).
Applicants must have the right to live and work in Australia without restriction. Only shortlisted candidates will be contacted.
1 Full-Time Position Available
Job Type: Full-time
Pay: $65,000.00 – $70,000.00 per year
Experience:
* Front desk: 1 year (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person