As a Managed Technology Project Administrator at Infotrust, you'll play a pivotal role in overseeing and coordinating multiple customer-facing and internal initiatives. You'll ensure the successful delivery of Installations, Additions, Moves & Changes (IMACs), manage client onboarding, and drive product and service uplift projects. This role is all about planning, executing, and monitoring a pipeline of IMAC deliveries, collaborating with technical, procurement, and cyber security specialists, and ensuring a smooth handover to our Service Desk team for ongoing support.
Key Responsibilities
* Oversee delivery management, governance, and reporting for client and internal initiatives
* Provide clear, transparent reporting to clients, internal teams, and suppliers
* Participate in presales activities to ensure deliveries are scoped, resourced, and scheduled
* Build and manage delivery schedules in ServiceNow, coordinating technical engineering and Service Desk handover tasks
* Identify and manage dependencies impacting delivery
* Track and manage scope, cost, schedule, and resources using RAID practices
* Lead cross-functional teams to achieve program objectives
* Foster a collaborative, inclusive team culture focused on knowledge sharing and continuous improvement
* Establish and maintain quality standards and compliance with Infotrust's internal policies
* Conduct regular reviews and audits of deliverables and processes
* Implement continuous improvement initiatives to enhance program effectiveness and customer satisfaction
* Ensure smooth transition of deliverables to clients and Service Desk teams
About You
* 3–5 years' experience in project management or administration, with a proven track record of successful team collaboration and solution delivery
* Strong leadership, communication, and interpersonal skills
* Excellent organisational and problem-solving abilities, with the capacity to manage multiple priorities
* Proficiency in project management tools (ServiceNow experience highly regarded)
* High-level understanding of managed technology products and ITIL processes
* Experience in cyber security services/software highly regarded
* Project Management Professional (PMP) certification or equivalent preferred
* Experience in client-facing roles highly regarded
* Qualifications in project management or business highly regarded
How to Apply
Please click to apply now, or for more information reach out to:
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