Key Account Specialist Role
We are seeking a highly skilled Key Account Specialist to join our team in Australia. The ideal candidate will have a proven track record of managing and growing key accounts, driving revenue growth, and delivering exceptional client experiences.
This role is ideal for someone who excels at building and maintaining strong relationships with clients, identifying growth opportunities, and developing upselling and cross-selling strategies. The successful candidate will be responsible for serving as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
The Key Account Specialist will work closely with product, marketing, and support teams to tailor solutions to client needs, lead strategic account planning, and negotiate contracts and renewals. This role requires a high level of expertise in account management, sales, and customer relationship-building.
Key Responsibilities:
* Build and maintain strong, trust-based relationships with key clients, ensuring high levels of satisfaction and engagement.
* Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
* Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
* Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
* Lead strategic account planning, including quarterly business reviews and renewal strategies.
* Negotiate contracts and renewals with a focus on value creation and long-term success.
* Monitor account health and proactively address any issues or risks.
* Track account performance, client feedback, and usage metrics to inform strategies.
* Stay current on industry trends, client business challenges, and competitive landscape.
Qualifications:
* Bachelor's degree in Business, Marketing, or a related field.
* 3+ years of experience in account management, or sales roles in a SaaS company.
* Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
* Strong interpersonal, communication, and relationship-building skills.
* Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
* Experience using CRM platforms (Salesforce preferred) and other client management tools.
* Ability to manage multiple accounts and priorities with strong project management skills.
* Excellent presentation and storytelling abilities, both one-on-one and in group settings.
* A strategic thinker who understands sales cycles, business value, and customer lifetime value.
Benefits:
* Paid Parental Leave: We celebrate life's milestones and bond with your new bundles of joy.
* No Dress Code: We value your individuality and want you to come as you are.
* Teammate Recognition Rewards and Swag: We celebrate milestones and enjoy the largest reward network ever.
* Flexible Career: We believe in work that works for you and want you to get the job done where you work best.
* Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.
* Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.
* Ceo Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.
* Your Voice Matters: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's.
* Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team.
* Personal Growth Matters: We're passionate about your growth and offer both internal and external development opportunities.