Overview
CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, cutting-edge ways.
CommBank is seeking a Customer Service Representative for a 12-month fixed term contract, full time (38 hours per week) position.
Responsibilities
- Support our customers who have fallen victim to fraud and scams
- Deal with high volume calls in a call centre environment
- In office attendance for training is required. Once you\'ve been set up for success, you will move to hybrid working with a mix of working from home and office hub days
- In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month
Operating hours : 8am - 12:15am from Monday to Friday, 8am - 4:21pm on Saturday and Sunday. You must be willing to work a rotating roster in accordance with the operating hours.
Do work that matters
- Deliver excellence in customer service and innovation.
- Conduct in-depth scam conversations with customers in vulnerable situations.
- Demonstrate excellent verbal communication and customer service skills.
- Pay strong attention to detail and problem-solving across complex financial data.
- Document statements, concerns, and observations from customer conversations.
- Exercise judgment to assess potential scams.
- Identify and escalate potential and emerging trends.
- Adhere to protocols, processes, and procedures, and adapt to change.
- Multitask across several banking tools.
Qualifications
- Strong problem-solving and decision-making capability.
- High level of personal integrity and commitment to confidentiality and privacy principles.
- Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles.
- Demonstrated excellence in customer service, including personal, written, and verbal skills.
- Ability to resolve basic customer complaints.
What will help you succeed?
Your strong customer service skills will help you build and maintain positive relationships with customers by resolving and identifying potential fraud/scam activity, ensuring effective banking. You will also demonstrate:
- Think outside the box and provide the best solutions to meet customers\' financial needs.
- Perform well in an ambiguous environment.
- Interact with a wide range of customers and colleagues.
- Work in a fast-paced and highly regulated environment.
If this sounds like you apply today!
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.
We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our everyday.
We're determined to make a real difference for Australia\'s first peoples. We encourage all interested applicants to apply.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
Further information
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What can I earn as a Customer Service Representative
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📌 Customer Service Representative - Scams
🏢 Commbank
📍 City of Sydney