At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
Job Description
Mercure Sydney Bankstown reimagines hospitality with smart convenience for the local traveller. The Hotel offers an ideal setting for working and relaxing in Western Sydney with easy access to local and authentic experiences.
We seek an energetic night-owl to join our team as a part-time Night Manager. In this key role, you will ensure the smooth and efficient running of the Hotel's overnight operation, while ensuring guest satisfaction and the safety and security of the Hotel as well.
Key Responsibilities
* Provide efficient guest services including check in/out, request handling and providing hotel information
* Settle and maintain guest accounts, ensuring cashiering is accurate
* Maintain strict security procedures to ensure guest confidentiality and safety
* Maintain the hotels standard of professionalism
* Be analytical and possess an eye for detail
* Assist the Front Office Manager and General Manager in a variety of check and balance procedures
Qualifications
* Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
* Ability to navigate through change and provide quick thinking solutions should problems arise
* Clear and confident communication skills – both written and verbal
* Knowledge of Microsoft Outlook, Microsoft Office and Opera
* Availability to work 16 hours weekly
Benefits
* Enjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers
* Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy
* Continuous learning and investment into your capability
* Work alongside passionate industry professionals
* Be mentored by experienced hospitality professionals who want to see you succeed
Others
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.