It starts here. With Bendigo Bank... and you.
We'venever been 'just a bank'.Just like you should never be 'just an employee'.We'reunited in our beliefthat inbanking, better can be bigger, and togetherwe'remaking it happen.
Your role as a Customer Service Officerputs you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
Whetheryou'reassistingcustomers with transactions, educating them about our onlineplatformsor recommending products and services that best suit their needs,you'llvalue how it feels to make a difference in people's lives.
In this dynamic and high-impact role,you'llmake your mark by:
* Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
* Keeping up with constant change.You'llsupport our customers with their digital literacy and online banking needs as we continue to innovate our offerings
* Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigatingqueriesorassistingwith paperwork, all while keeping risk considerations at the forefront
* Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe'llhelp you take your career to the next level with on-the-job training and external development opportunities
* Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place... while having some fun along the way!
This is a permanent, full-time positionlocatedin Lara.Flexibility is key to this role, which involves varying Saturday shifts.
Whatyou'llbring to the role
To succeed in this role,you'llconsistently deliver exceptional customer service.We'dlove you to have:
* Experience in customer service environment and the ability to achieve targets
* Strong attention to detail to ensure secure,accuratetransactions with a risk mindset
* Confidence to communicate with new and existing customers face to face and over the phone
* Eagerness to understand and communicate what makes our bank different
* Drive for collaboration -mateshipis crucial for us to work together and achieve our goals
* Experience in the banking and finance industry is a plus but certainly not essential
Our Community Bankingmodel
Community Bankingoperateson a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
So, whyworkwith us?
* Wantbigimpact that matters?Here,you'llknow your work directlybenefitsthe customers and communities we all serve.
* Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
* Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.
You'llalso get access toa great rangeof benefits, including:
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
* Take your learning to the next level through our corporate university 'BEN U'
We'remakingbetter,bigger. Andwe'llget there with you.
Thinkyou'reour newest customer service expert? Now's the time to set your sights even higher –onthe future you and the future career you deserve.Apply now!
Please note
- once you havesubmittedyourapplicationyou will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.
We believe a diverse workforce supported by an inclusive culture is central to our success, andwe'reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, pleasedon'thesitate to reach out if you require any adjustments to the application or interview processes.
You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.
Screening and interviews maycommenceprior to closing date.
We are committed to responding to all candidates, regardless of the outcome of your application.
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