Job description
Agency Department of Corporate and Digital Work unit Accounts Receivable
Development
Job title Client Services Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Alice Springs
Position number 20205 RTF Closing 03/02/2026
Contact officer Shannon Letheby, Manager on or
About the agency Apply online APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
As part of the Accounts Receivable work unit, provide an efficient and effective accounts receivable service to client agencies
by issuing invoices, processing receipts and proactively making phone calls to debtors as part of a call centre environment
to support timely debt management and recovery.
Key duties and responsibilities
1. Deliver timely and accurate debt recovery services for NTG invoices, ensuring all documentation complies with
legislative and agency requirements.
2. Issue invoices, credit/debit memos, and process receipts on behalf of NTG agencies, maintaining consistency and
accuracy across transactions.
3. Maintain high-quality records through consistent, accurate, and timely data entry and processing standards.
4. Manage a portfolio of debtors, proactively contacting clients to support effective debt recovery and uphold service
standards.
5. Contribute to the improvement of processes and systems, identifying opportunities for enhanced efficiency and service
delivery.
Selection criteria
Essential
1. Well-developed communication and interpersonal skills, essential for a call centre environment, including the ability to
build respectful relationships with clients from diverse backgrounds and communicate clearly in both written and verbal
formats.
2. Proven ability to organise work, meet deadlines, and use initiative, with a demonstrated capacity to work independently
and collaboratively within a team environment.
3. Competency in using information systems, including word processing, spreadsheets, databases, and file