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MIC is a family-owned company providing the highest quality of Oral and Maxillofacial surgery. Our Oral and Maxillofacial surgeons manage a wide variety of problems relating to the mouth, teeth and facial regions. We practice the full scope of Oral and Maxillofacial surgery with expertise ranging from the treatment of minor oral surgical conditions to the insertion of dental implants, surgery to correct jaw deformities, dental extractions, the treatment of facial fractures and temporomandibular joint conditions.
Our Central Queensland practice is based in Rockhampton, with a location also in Gladstone. Our head office is based on the Sunshine Coast at Birtinya.
ABOUT YOUR FUTURE POSITION
We are currently offering two receptionist positions to meet the needs of our very busy and expanding practice.
You will enjoy working in this established, hands-on, patient-focused position utilizing your exceptional telephone etiquette, computer and administration skills. You will take pride in this highly regarded role because of the positive impact you have, offering a high standard of patient care, efficiently managing our electronic appointment book and patient records.
Your role is diverse and exercises your exceptional organisational skills daily. Your duties range from administration, reception, liaising with hospitals, anaesthetists, and other health professionals, referring doctors and their staff, to assisting our surgeons in organising, preparing, and planning the surgical requirements of a busy specialist practice.
You undertake all your duties in a confidential, competent, caring, and supportive manner, providing an exceptional standard of care to patients at all times. You are the first point of contact for patients, and all interactions are professional and courteous.
ABOUT YOU
You have gained at least 2 years' experience in a medical or dental receptionist role. Experience in Dental Assisting is desired but not essential.
Your experience includes:
* Meeting and greeting patients warmly and professionally
* Answering high volume incoming patient calls courteously and professionally
* Accurately receiving and conveying messages in writing, electronically, and verbally
* Addressing patient and other health professional queries promptly
* Liaising with referring doctors, other health professionals, and their staff
* Coordinating and confirming appointments
* Providing patients with accurate quotes for surgery, including all associated information and documentation
* Advising patients on surgery preparation procedures
* Liaising with patients and their families compassionately
* Processing billing, collecting transactions, and issuing receipts accurately
* Maintaining electronic appointment books (Genie Solutions or similar preferred)
Dental assisting experience is desired but not essential.
You will be able to demonstrate:
* The ability to provide high-standard reception and administrative support
* Excellent customer service and interpersonal skills, including effective communication with diverse individuals
* The ability to work well in a busy environment managing multiple demands
* A high level of computer proficiency with attention to detail and accuracy, especially in word processing, spreadsheets, and databases
* Ability to maintain absolute confidentiality regarding patient and clinic information
RECRUITMENT PROCESS
To be considered, submit a current resume and a cover letter detailing your experience.
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Salary, number of applicants, skills match
Your application will include the following questions:
* How many years' experience do you have as a dental receptionist?
* Which statement best describes your right to work in Australia?
* Have you completed a qualification in dental assisting?
* How much notice are you required to give your current employer?
* Do you have a current Australian driver's licence?
* How many years' experience do you have in a medical administration role?
* Which medical practice management software are you experienced with?
* How far are you willing to travel for work?
Include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
What can I earn as a Dental Receptionist?
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