About the Role
We are seeking an experienced Debt Recovery Specialist to join our team. As a key member of our commercial accounts portfolio, you will leverage your strong negotiation and customer service skills to recover outstanding debts and maintain professional relationships with clients.
Key Responsibilities:
* Negotiate payment of overdue accounts and develop tailored payment plans for commercial clients.
* Prioritize exceptional customer service while establishing and maintaining strong business relationships.
* Drive debt recovery processes, including drafting necessary documents and enforcing judgments.
* Effectively manage a range of matters, encompassing litigation, correspondence, phone contact, and database searches.
* Ensure timely and accurate completion of reports and case updates.
What We're Looking For:
* Proven experience in debt recovery (commercial or consumer), preferably with knowledge of skip tracing techniques.
* A background in debt recovery litigation and familiarity with relevant legal procedures is desired but not essential.
* Superior negotiation, communication, and problem-solving skills are essential.
* A working understanding of privacy laws, UCCC, and pertinent legislative frameworks is required.
* Previous experience in collections or a legal environment is highly desirable.
* A proactive and professional attitude with excellent teamwork skills.