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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Capgemini is looking for a skilled and customer-focused Sernior Desktop Engineer to join our team, supporting one of our valued clients in a dynamic and collaborative environment. This role offers a mix of onsite and remote support, working with a high-performing team to deliver exceptional service and technical expertise.
Key Responsibilities
* Provide first and second-line technical support via phone, email, and in person
* Deliver onsite and remote desktop support, resolving incidents and service requests efficiently
* Investigate, diagnose, and resolve hardware and software issues on end-user devices
* Ensure all support activities are logged and managed within the ITSM system
* Maintain high levels of customer satisfaction through professional and timely support
* Support Windows OS (especially Windows 10), Active Directory, Group Policies, and Exchange
* Troubleshoot enterprise applications including Microsoft Office, Office 365, Skype for Business, and Lync
* Support mobile devices (Apple, Android, Microsoft), VOIP systems, and printers
* Assist with software licensing, configuration management, and encryption tools
* Produce clear documentation and contribute to knowledge sharing
* Collaborate with internal teams and escalate complex issues appropriately
* Ensure compliance with FCA requirements and ITIL processes
Required Skills & Experience
* Proven experience providing enterprise-level technical support
* Strong troubleshooting skills for desktops, laptops, tablets, and printers
* Working knowledge of Microsoft Office 365, Windows OS (7, 8.1, 10), and common enterprise tools
* Familiarity with TCP/IP, DHCP, and Microsoft networking environments
* Experience with antivirus software, encryption tools, and Exchange server management
* ITIL v3, MCITP/MCTS, or other relevant technical certifications highly regarded
* Ability to manage multiple demands with professionalism and composure
Remuneration
The salary for this position is advertised at $100,000 to $110,000 per annum, inclusive of superannuation.
What You'll Love About Working Here
* We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
* At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
* Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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