Who We Are :
ProFeet Footwear is a podiatry based footwear store. We go above and beyond to create a meaningful and individualised fitting experience for our customers. We work in close collaboration with our local health professionals and pride ourselves in our knowledge of the latest footwear options for everyone. We cater for every activity; exercise, work, casual and day to day wear for both kids and adults. As a small business, we focus on creating a positive and inclusive environment helping people keep active, healthy and happy.
Our Why :
At ProFeet Footwear, our core values - Seek to Understand, Go Above and Beyond, Work Together Grow Together, Deliver Your Best - guide everything we do. We ensure that every decision and interaction is focused on delivering personalised, high-quality customer experience that meets the needs of our customers and fosters trust and positive outcomes"
We are passionate about finding footwear solutions to help you enjoy your life to the fullest.
We live and breathe our mission which is to keep people active, healthy and happy across Bayside, Melbourne
We invest in innovative and progressive technology to assess and find the best footwear solution to help you reach your goals.
We pride ourselves on creating 'wow' experiences for our clients and focus on finding the best outcome to help keep you active long term.
Our Values :
* Go above and Beyond. Make an impact and be memorable
* Deliver your Best. We are accountable. We step up and own it
* Seek to Understand. We see it from their perspective and put ourselves into their shoes
* Work together Grow Together. We think differently and outside the square
Job Summary :
The Manager role is an essential part of our leadership team, having a positive impact on the team and customer experience every day. The store managers are responsible for leading and mentoring team members, holding the team accountable and ensuring an exceptional customer experience in the store. As a manager you will be responsible for the day to day operations of the store including but not limited to; stock control, rostering, events, delegating tasks and opening and closing the store.
Core Responsibilities :
* Leadership and Team Management :
* Create and foster a respectful and inclusive team environment
* Support ongoing learning and development of team members. Providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
* Responsible for recruiting, onboarding, and training new team members to ensure they align with company values and meet performance standards
* Engage in career discussions to support and reinforce team understanding of how working at ProFeet will contribute to their career and personal growth.
* Collaborate with the Leadership team to plan and prepare the upcoming roster for the team.
* Working with Others :
* Establish positive and supportive relationships with all team members focusing on personal and professional development.
* Provide positive and constructive feedback to team members to ensure optimal customer experience face to face as well as behind the scenes in supporting day to day operations and systems are being adhered to.
* Customer Experience :
* Lead by example to ensure world class customer experience, following the fitting process, assessing customers needs, providing education around comfortable and supportive footwear, in-house referrals and smooth transactions.
* Move dynamically throughout the store to make the experience smooth and efficient for the customer.
* Listen and resolve customer feedback in a positive and open minded approach. We can always help.
* Increase brand awareness within the local community, wear ProFeet merch at events and connect with like minded people outside of the store.
* Establish and maintain positive relationships with local health professionals, small businesses and local communities. Our referral partnerships are really important in building strong relationships with our community.
* Operations
* Align with the ProFeet Footwear vision for the store and cascade to team members by leading by example and following the processes and systems in place.
* Come together with the leadership team to review dashboard metrics.
* Provide leadership and feedback to team members and contribute to mentoring and support Slack channels.
* Provide feedback and support to day-to-day floor coverage, delegating tasks and ensuring the team is working efficiently and effectively.
* Open and Close the store in line with current systems.
* Understand and adhere to the safety policies and procedures.
* Work in accordance with applicable policies and procedures.
* Stock Management and Inventory Control
* Monitor and manage shoe stock levels to ensure adequate inventory for sales demand while minimising overstock
* Analyze sales trends to inform accurate and timely shoe stock ordering
* Oversee stock control processes, including receiving, organising, and maintaining product displays
What we look for :
- Teamwork : works productively and positively with the team and supports others.
- Leadership : Influence, motivate and inspire others to be better today than they were yesterday.
- Open mindedness : Open to new ideas and giving / receiving constructive feedback.
- Honesty : Behaves in an honest and trustworthy manner.
- Decision Making and Problem Solving : Use initiative to make effective and prompt decisions
- Resilience : Recover quickly from setbacks
- Adaptability : Acknowledge uncertainty and be agile to a fast - paced ever changing environment.
- Inclusion and Diversity : Support an inclusive and diverse environment.
Job Requirements :
* Availability :
* Full time - 38hrs
* 5 days per week. Including Saturday as a key trading day.
* Store opening hours : M-F 9:30-6pm, Sat 9:30-4pm
* Hours can be flexible in coordination with the leadership team.
* Assets and Requirements : (good to have, not required)
* Education : Completion of high school, Secondary diploma, University Degree or similar.
* Experience : 1 year experience in leading a team in a retail environment.
* Candidates must have Australian work rights to be eligible for this position.
Benefits and Perks :
At ProFeet Footwear, we care for and invest in our team. Our rewards program is designed to support you in achieving your goals. In addition to our above award base salary and team based reward program, we also offer generous employee discounts in store; 50% off podiatry consultations with Foot Centre Group Podiatry. 50% off Osteotherapy. 40% off footwear.