A leading IT support company is seeking a Service Desk Team Lead in Ringwood, Victoria, to manage service desk operations and a team of technicians. The ideal candidate will have ITIL v3/v4 knowledge and at least 12 months of experience in a similar role. Responsibilities include overseeing the incident lifecycle, assisting during peak times, and monitoring service desk activities. Employee-friendly company offering hybrid work, profit-sharing, and opportunities for progression.#J-18808-Ljbffr