Number of Positions Available:1**The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.****About the Role**As **Team Leader**, you will oversee a small team of Case Managers and Support Workers delivering client-centred homelessness services. This role is responsible for ensuring high-quality service delivery, supporting staff, and expanding our service footprint in identified areas. You will work closely with internal and external stakeholders to achieve service delivery targets, maintain best practice standards, and ensure positive outcomes for clients.This position is **Sydney-based** and requires weekly travel within work hours to the **Central Coast**, as well as monthly travel to the **ACT** (two-night stay) to support the establishment and oversight of ACT case management services.In recognition of the leadership responsibilities and regular travel, this position is classified at **SCHADS Level 5 with above-award remuneration**. It also offers the opportunity to lead a dedicated team making a real difference in the lives of vulnerable individuals, while being part of a collaborative and supportive organisation with a strong community presence.This is a 12-month max term role. Further opportunities may be available, including transition to permanent and/or progression into more senior leadership roles.**How you will make an impact*** Lead day-to-day operations of service delivery, including intake, assessment, case planning, and monitoring outcomes* Provide specialist expertise to resolve complex case management issues* Manage rostering, work allocation, and effective use of resources* Carry a small client caseload where required* Monitor service performance targets and escalate risks to the Program Manager* Ensure accurate client records and compliance with funding and legislative requirements* Promote service user participation and evaluation* Manage budgets, expenditure, and client brokerage* Respond to incidents and complaints in line with organisational and government processes* Line management and supervision of Case Managers and Support Workers* Build strong, productive team relationships and foster reflective practice* Develop team capability through coaching, training, and professional development* Monitor team wellbeing, health, and safety* Support recruitment and address performance or conduct issues as required* Review data, evaluation, and feedback to improve service delivery* Lead practice development and implementation of new models and processes* Build and maintain strong relationships with local community stakeholders* Report to Program Manager on compliance and service delivery outcomes**What you will bring*** Degree in Social Work, Welfare, Community Development, or related field OR equivalent sector knowledge and skills through experience and study* Demonstrated experience in a social service environment (ideally homelessness services)* Proven experience supervising and leading staff* Strong understanding of compliance, risk management, and service delivery standards* Current Working With Children Check (required prior to commencement)* Willingness and ability to travel regularly as outlined above**What we offer**As a registered NFP we offer our eligible employees real and meaningful benefits such as;* Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)* Flexible working conditions* Health, fitness and financial discounts / benefits* Paid parental leave - 12 weeks* Up to 8 weeks leave per year through our purchase leave scheme* Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity* Purpose driven career which has positive social and sustainable outcomes* Employee Assistance Program - Independent confidential counselling service.* Opportunity for career development;* An inclusive culture of dedicated, passionate and professional team members* Positively supporting and impacting the lives of others through your career contribution**How to Apply**If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.Applications will close as soon as a suitable candidate is secured.***The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.*** ***We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W*e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.*******The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.******We value Integrity, Compassion, Respect, Diversity, and Collaboration***At the Salvos, we believe in doing good that transforms lives and futures for the better.And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.**Mission, Vision & Values**The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:* Caring for people* Creating faith pathways* Building healthy communities* Working for justiceWhen you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information.Check out how we're bringing some more good in the world.The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.### BenefitsOur employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.#J-18808-Ljbffr