Customer Service Excellence in Sports Betting.
About the Role
We are seeking a Customer Service Operator to join our overnight team on a full-time basis. The ideal candidate will have a passion for customer service, strong communication skills, and a love of sport and/or racing.
Key Responsibilities
* Undertake the registration and education of new customers, ensuring they have a seamless experience with our betting products.
* Efficiently answer calls and emails from customers, providing accurate information and completing bet placements on their behalf.
* Respond promptly to incoming customer queries via phone calls and emails, resolving issues in a timely manner.
* Assist with documenting team procedures, ensuring consistency and accuracy across all areas.
* Process customer KYC checks across various methods, maintaining confidentiality and adhering to regulatory requirements.
* Continuously update knowledge around betting products, staying up-to-date with market trends and regulations.
* Making outbound calls to establish and develop relationships with current and prospective customers, enhancing our customer base.
Requirements
* A strong background in customer service, with excellent communication and interpersonal skills.
* An understanding of confidentiality and data protection principles, ensuring sensitive customer information is handled with care.
* The ability to make informed decisions, prioritizing tasks and managing multiple responsibilities simultaneously.
* A high level of attention to detail, with excellent organizational skills and time management abilities.
* Strong computer literacy, with proficiency in MS Office Applications and other relevant software.
* Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
* Initiative and a proactive approach, taking ownership of tasks and projects.
Benefits
* An organization that values its people, fostering a vibrant and engaging culture that promotes growth and development.
* Competitive benefits package, including generous parental leave, volunteer opportunities, and social events.
* Dedicated budget for personal or professional development, allowing employees to pursue their interests and goals.
* A workplace that prioritizes health and wellbeing, offering initiatives and resources to support employee well-being.
About Us
We are committed to building a workplace where everyone can fulfill their potential. We pride ourselves on creating an inclusive environment where all employees feel welcome and valued. We encourage diversity and welcome applications from candidates of all backgrounds.