**Job Description:**
As a key member of our team, you will be responsible for providing exceptional customer service to our valued clients. Your primary duties will include answering and attending to majority telephone enquiries, monitoring and answering customer service emails, phoning shipments out to Agents/Consignees/Personal Effects, Liaising with Warehouse re Bond Checks and monitoring them, Track & Trace, Missing cargo / Found cargo investigations, Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments, Rotations set up, Training future Customer Service Staff.