Overview
Permanent full-time Personal Banking Advisor position at Westpac's Auburn branch. Be part of our ambition to be our customers' #1 bank and partner through life and work as part of your local community. Empower customers to make the most of their money by offering tailored banking solutions, in-person and over the phone.
Responsibilities
* Welcome customers to Westpac and engage in meaningful conversations to uncover their needs and provide tailored banking solutions.
* Utilise product knowledge to assist customers in achieving their financial goals, both in person and over the phone.
* Refer customers to specialised Banking teams when necessary.
* Operate as part of a branch team with hours across Monday to Friday.
What you need
* Turkish or Chinese language capability is highly advantageous.
* Customer service and sales experience, ideally in a customer-facing or phone-based role with experience of working to targets.
* Resilience and the ability to remain calm and composed while managing challenging situations.
* Comfortable working towards sales/referral targets and calling customers over the phone.
* Numerical capability, with proficiency in cash handling and counting, and the ability to complete financial transactions accurately.
* An energetic personality with a genuine passion for helping people.
* Willingness to learn and adapt to new banking procedures and technologies.
Training and support
No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering exceptional customer service are key to excelling in this role. Westpac provides comprehensive training and a supportive team to help you master the necessary knowledge and skills to thrive in your new role.
Why join us?
We're focused on becoming our customers' #1 banking partner for life and are looking for people who share that goal. Westpac is committed to being a great place to work. Some benefits include:
* Special offers on banking products and discounts from top brands, including employee mortgage rates.
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to grow your career within the bank.
* Opportunities to contribute to the community through volunteering initiatives.
To apply, click the APPLY or APPLY NOW button.
We're committed to creating a supportive and inclusive community. We welcome everyone – regardless of age, gender, background, or abilities. We provide additional support for veterans, Indigenous Australians and the neurodiverse community. If you need adjustments during the recruitment process, see the accessibility information on our website.
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