About the Role
We are seeking a capable and collaborative Communications professional to manage and deliver proactive internal and external communications supporting operational and infrastructural activities across Sydney. This role plays a critical part in ensuring customers, community members, stakeholders, and government agencies receive accurate, timely, and consistent information in a fast‐paced operational environment. You will work closely with operational teams to support regular communications, stakeholder engagement, and broader organisational communication objectives.
Key Responsibilities
* Develop, implement, and maintain best‐practice communication strategies for operational, maintenance, and incident activities
* Act as the primary point of contact for customer and stakeholder enquiries, complaints, and community concerns
* Draft and distribute network alerts, notifications, web updates, and other communications
* Coordinate public advisories and content updates with government and transport stakeholders
* Prepare and manage planned notifications and community updates
* Maintain website and social media communications during major events
* Develop media responses, briefing notes, and key messaging for senior management
* Maintain communication records, logs, templates, and standard operating procedures.
Key Skills Required
* Degree or Diploma in Communications, Public Relations, Media, Journalism, or related discipline
* Minimum 5 years' experience in similar field
* Industry experience in government, infrastructure, transport, construction, operations, emergency services, or similar communications environments is preferred but not essential
* Strong experience managing stakeholder engagement, community communications, and sensitive issues
* Excellent written communication, media liaison, and relationship management skills
* Strong organisational skills with high attention to detail and accuracy
* Ability to manage competing priorities in a dynamic operational environment.
Additional Benefits
* Opportunity to work on a major projects
* Dynamic and fast‐paced operational environment
* Collaborative and supportive team culture
* Exposure to high-profile stakeholder and community engagement activities
* Career development and growth opportunities
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