Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Human Capital (HC)
Management Level
Manager
Job Description & Summary
About the role
We're establishing a new People Delivery team to deliver comprehensive, end-to-end people services across PwC. Reporting to the Head of People & Culture Delivery Managers, you will represent People & Culture throughout the firm, partnering at key moments to provide high quality, scalable people solutions. Working within a central, enterprise-wide delivery team, you'll support all lines of service teams, responding to priority needs and ensuring a smooth experience for our people. You'll lead projects, drive cultural initiatives, and support the employee lifecycle, making sure our people and leaders receive effective support regardless of their business area.
What you'll do
* Act as a delivery partner and representative of the People & Culture function for all lines of service and enabling functions teams, providing a consistent "front door" to people services.
* Lead and manage People & Culture projects from initiation to completion, including scoping, planning, stakeholder engagement, risk management, delivery, and benefits realisation.
* Support the full employee lifecycle across the firm, including workforce planning, talent mapping, remuneration alignment, promotions cycles, performance & development processes, onboarding and offboarding, and engagement initiatives.
* Provide advisory support and coaching to managers on employee relations matters (performance, conduct, grievances).
* Partner with Strategic People and Culture Business Partners and Centres of Excellence (e.g., Performance & Reward, WH&S, Workforce Strategy, L&D, Diversity and Inclusion, ER) to design and deliver programs aligned to business outcomes.
* Operate within our service delivery model and case management tools (ServiceNow, Workday) to triage requests, manage SLAs, and ensure timely, accurate resolution.
* Analyse people data and insights to identify trends, risks, and opportunities; recommend and implement continuous improvements to processes and employee experience.
* Support change management and communications for people initiatives, driving adoption and embedding new ways of working.
* Contribute to knowledge management (playbooks, FAQs, toolkits) to enable self-service and consistent delivery across the firm.
* Build trusted relationships with stakeholders at all levels; provide clear, pragmatic advice and maintain high standards of confidentiality and integrity.
* Embed AI into day-to-day delivery and continuous improvement using approved AI capabilities to streamline workflows, automate repeatable tasks, surface insights.
What you'll bring
* Degree in Business, Human Resources or a related discipline.
* Proven experience in operational HR and people service delivery within complex, matrixed environments.
* Strong knowledge of HR principles, the Fair Work Act, enterprise agreements, awards and employment legislation in Australia.
* Certification in Change Management (or equivalent experience) demonstrating the ability to lead and support transformation initiatives.
* Proficiency with HR systems and tools, ideally including ServiceNow (case/ticketing) and Workday (HCM).
* Strong stakeholder management, coaching, and influencing skills; ability to navigate ambiguity and manage competing priorities.
* Solid project management capability with attention to detail, risk awareness, and outcome orientation.
* Data literacy and analytical skills to turn insights into practical actions and measurable improvements.
* Excellent communication skills and a commitment to exceptional employee and manager experience.
Desired Experience
* Experience in professional services or large-scale, multi-business organisations.
* Exposure to remuneration cycles, talent reviews, engagement surveys, and workforce planning.
* Continuous improvement, Lean or Agile delivery experience.
How you'll measure success
* Timely, high-quality delivery of people projects and cyclical processes.
* Positive stakeholder feedback and improved employee experience metrics.
* Increased adoption of self-service and streamlined processes and the firms' new ways of working.
* Tangible continuous improvement outcomes and data-informed decision making.
[We welcome applications from individuals seeking part-time arrangements.]
Please note: Applications close midnight AEDT Sunday 30th November, 2025
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Partnering, Business Transformation, Career Development, Change Management, Coaching and Feedback, Co-Creation, Communication, Creativity, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Embracing Change, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 32 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date