Key Responsibilities
* We are accountable for gathering and documenting business requirements that align with the enterprise architecture and strategic vision.
* The position requires identifying potential solutions and overseeing delivery to the production environment.
* Quality Assurance documentation and adherence is crucial for success.
* Perform peer reviews, training for new and existing application users, and ensure seamless onboarding.
* We work closely with internal stakeholders to elicit, analyze, and document technical and functional requirements.
* Validate and enforce governance, standards, and guiding principles for application development.
* Manage the escalation of support issues in a timely and efficient manner.
Qualifications
* Tertiary qualification in Computer Science, Business, IT, or related discipline is highly valued.
Experience
* Systems analysis experience within hospitality systems is preferred.
* A strong working knowledge of client engagement, documentation, object-oriented analysis, testing, and end-user support is essential.
* Proven ability with business process modeling and IT project management is critical.
* Demonstrated project management and business process improvement capabilities are required.
* Able to use data to identify opportunities to improve and make data-driven decisions.
Skills
* Support within Property Management Systems & MS Office products.
* Strong working knowledge of Hospitality systems like Oracle Simphony and Kiosk.
* Advanced analytical skills, logical data and process modeling.
* Technical business process analysis and system development life-cycle process.
* Comfortable working across multiple projects and managing competing business priorities.