Add expected salary to your profile for insights
At For Keeps Merch, we’re rethinking branded merch making it curated, design-led, and actually worth keeping. From onboarding kits to event giveaways, we help companies show up better through high-quality merchandise that connects.
We’re growing quickly and looking for a highly organised and proactive Production Support to keep our backend running like clockwork.
The Role
This is a pivotal operations role responsible for managing the full production process from quote acceptance to delivery. You’ll be the bridge between sales, accounts, clients, and our local and offshore production partners.
If you’re detail-obsessed, love getting things over the line, and thrive on spinning multiple plates (without dropping any) - we want to hear from you.
What You’ll Be Doing
Oversee the flow of confirmed orders from sales through to production and delivery
Liaise with accounts to raise purchase orders and manage supplier payments
Place and track orders with suppliers, ensuring timelines are hit
Coordinate customer artwork approvals and manage digital proofs
Be the point of contact for clients and suppliers for any production-related queries
Troubleshoot delays, product issues, or artwork concerns
Maintain accurate, up-to-date records across projects and platforms
Collaborate with our sales team to manage expectations, timelines, and stock availability
Lead and support a small offshore production support team
What We’re Looking For
Experience in production, procurement, or account/operations management
Bonus points for experience in the branded merch or promotional products industry
Extremely organised, with the ability to manage multiple moving parts across multiple orders
Excellent communicator - written, verbal, internal and external
Calm under pressure and solutions-focused when things don’t go to plan
Tech-savvy and confident with spreadsheets, order tracking, and shared tools
Able to work in a fast-paced, cooperative team environment
What You’ll Get
Ownership over a critical part of the business
Work with a creative, supportive team in a high-trust environment
Hybrid work setup - 3 days in our Fitzroy studio, 2 days WFH
Endless variety (no two boxes, clients, or briefs are ever the same)
A growing business with plenty of room for input and improvement
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
📌 Production Support
🏢 For Keeps Merch
📍 Melbourne