Quality Assurance Specialist Job Opportunity
Apply for this exciting role as a Quality Assurance Specialist within our organization.
This position is ideal for individuals with experience in dispute resolution and customer service, who are passionate about delivering consistently great customer experiences and driving ongoing improvement.
You will work closely with our leadership team to achieve consistency in business processes, policies, procedures, metrics, and other resources that ensure excellence and ongoing improvement in customer service, customer experience, and quality decision making.
Key Responsibilities:
* Develop and refine the quality assurance approach.
* Manage and review data, case management, and administrative decisions to integrate customer satisfaction and feedback into business improvement strategies.
* Conduct monthly data checks and case audits, providing feedback to leaders for coaching purposes.
* Contribute to strategies to improve the quality of decision making and customer experience.
* Deliver coaching and guidance to leaders and team members to support their development through the quality management process.
* Facilitate data checking and exception reporting to ensure data integrity.
* Identify trends and patterns in market conditions to inform professional development and collaborate on broader learning and development strategies.
* Coordinate stakeholder surveys, analysis, reporting, and communication of results.
* Review and follow up on customer feedback and surveys to identify areas for customer improvement.