Job Title
We are seeking a seasoned IT professional to join our team as a Computer Systems Specialist.
Key Responsibilities:
* Deliver first-line support for PC and Macbook systems.
* Troubleshoot hardware, software, and peripherals via ticketing queues, email, and direct correspondence.
* Install and maintain applications and current operating systems.
* Collaborate with global IT teams to ensure infrastructure maintenance.
* Deploy technical hardware, including PCs, Macbooks, iOS devices, printers, mobiles, and VoIP phones.
* Manage virtualized servers and infrastructure.
* Automate tasks and identify process improvements.
* Document and prepare FAQs for studio staff and IT teams.
* Manage IT equipment and license inventory.
Requirements:
* Previous experience as a computer technician in a technical support role.
* Excellent knowledge of MS products (Windows 11, Office 365, and Visual Studio).
* Understanding of networking protocols (TCP, UDP, DNS, TLS, HTTP, FTP, SMB, etc.).
* Working knowledge of public key cryptography, certificate chains, and signatures.
* Experience with PowerShell scripting.
* Knowledge of the mobile market (devices, iOS, and app stores).
* Able to work under pressure in an ever-changing environment.
* Highly motivated, proactive, and able to work independently.
Additional Experience is advantageous if you have:
* Knowledge of gaming development processes, game engines, and content creation software.
* Understanding of version control systems, such as Git and Perforce.
* Knowledge of AV equipment, including audio mixing.