Software Support Specialist Melbourne (AU) • Sydney (AU)
LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.
Sydney or Melbourne | 12 month FTC
We are now expanding our Platform Team and seeking a Software Support Specialist who will play a key role in supporting our business applications, ensuring smooth operations, and empowering internal teams.
Key Responsibilities
In this role, you'll be the trusted go‐to for a suite of business‐critical applications, including DocuSign, Atlassian (JSM/Confluence), our client portal, Avaloq, and other operational tools. This isn't a service desk role — it's a blend of technical support, system administration, stakeholder education, investigation, and continuous improvement.
Provide support, maintenance and troubleshooting across key applications used by advisers, operations and front‐office teams.
Act as the administrator for Atlassian tools, including building workflows in Jira Service Management, configuring projects, and updating processes to enable the business.
Manage and investigate application issues (low‐volume, high‐quality tickets), analyse root causes, and educate users on how to prevent future problems.
Support wealth management–focused systems (e.g. client portal, Avaloq, CRM, document management platforms).
Maintain and uplift operational documentation using Confluence.
Work flexibly to support stakeholders across Australia and occasionally Singapore.
Escalate issues appropriately while working independently and managing your workload with ownership and dedication.
Build strong relationships and translate technical information into business‐friendly language.
Collaborate with vendors, operations teams, and the Platform/DevOps team to optimise system performance.
What's In It For You
Join a globally respected private wealth organisation with strong growth in Australia.
Work across a broad ecosystem of applications — the scope will grow as our platform expands.
A collaborative, values‐driven culture where your expertise is trusted and your ideas matter.
Flexibility and autonomy — no repetitive helpdesk queues.
Your profile
About You
Minimum 3 years' experience in application support, production support, platform operations, or similar.
Wealth management or financial services knowledge is essential
Strong analytical/investigative skills with the ability to dig into the "why", not just the "what".
Experience supporting integrated systems, APIs, operational workflows, and data‐related issues.
Excellent communication skills with an ability to educate users rather than simply fix issues.
Advanced Excel skills (macros highly regarded).
Ability to work independently and manage competing priorities.
Curious mindset, continuous improvement attitude, willingness to take ownership.
Experience using or administering: Atlassian (JSM, Jira, Confluence), DocuSign, Avaloq or similar wealth/portfolio systems, Client portal platforms
Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you.
Transparency is important to us. That is why you will find everything that matters to us on our website – plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
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