Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets.
We have a strong national presence and a diverse, award-winning project portfolio.
Atwell is a privately owned company, with 2,000+ passionate team members across 55+ locations and growing
Atwell, LLC is a proud recipient of the following 2024 awards: Nine consecutive years in a row as a "Best Place to Work" (#16) by Zweig Group
Recognized as #10 in the "Top 100 Fastest Growing AEC Firms" in the U.S. by Zweig Group
Recognized as #71 in the ENR Top 500 Design Firms, ranked in every region.
Recognized in Crains "Fast 50" as one of the fastest-growing firms based in Michigan.
Recognized in Crains Magazine as one of Michigan's largest privately held companies.
Atwell is looking for an IT Support Specialist to join our dynamic Technology Services team.
This is a hybrid role for our Orlando, Florida office.
In this role, you'll be a go-to specialist for Atwell employees across the country, helping them solve technical challenges, stay productive, and leverage technology to deliver excellence for our clients.
If you enjoy troubleshooting, problem-solving, and making a real difference in people's workday, this is your opportunity to shine.
What You'll Do
As an IT Support Specialist, you will:
Provide responsive and professional support for technical requests via phone, in-person, and electronic channels.
Troubleshoot and resolve hardware, software, account, and printer issues.
Install and support approved software applications, including Autodesk and other company-standard tools.
Communicate technical information clearly to both technical and non-technical colleagues.
Set up and deploy workstations, networks, printers, and mobile devices (cell phones, iPads, laptops).
Maintain security protocols for passwords, data integrity, and file systems in alignment with company policies.
Help manage IT asset inventory and track deployments across the company.
Log all tasks in the company's support system and follow established support procedures.
Stay up to date on system updates, infrastructure changes, and new technologies.
Take initiative to lead projects, collaborate with teams, and drive results with limited direction.
Qualifications
Bachelor's Degree in an IT-related field.
Minimum of 5 years' experience providing technical support in a corporate environment.
Strong networking knowledge and troubleshooting expertise.
Excellent customer service skills and the ability to communicate effectively with diverse audiences.
Experience with Autodesk products is a plus.
Extreme attention to detail, with the ability to work independently and as part of a team.
At Atwell, culture isn't a buzzword - it's how we work every day.
The right person for this role is:
Independent yet collaborative
Dependable and persistent
A creative problem solver
A natural communicator
Flexible, enthusiastic, and results-oriented
Client-focused and passionate about helping others succeed
#LI-TH1Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.
Work/Life: Generous Paid Time Off
Paid Parental Leave
Flexible work schedules are available for some positions
Tenure Awards — Travel Vouchers to see the world based on your travel preferences Compensation: Competitive Compensation packages
Annual bonuses, spot bonuses and peer recognition awards
401K match - 1:1 up to 4% of compensation
Tuition Assistance
Student Loan Repayment up to $25K
Paid Licensing / Certification Fees and Renewals
Financial Rewards for Obtaining Licensure
Employee Referrals up to $5,000
Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
Dependent Care Match 'Atwell'ness: Medical (BC/BS), Dental (Delta), and Vision (VSP)
Family Planning & IVF Benefits
Pet Insurance
Health Savings Account & Flex Spending Account options
Employer paid LTD, STD, and life insurance
Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services