Own the front door. Shape the experience. Drive real outcomes.
We're not just filling a role, we're building a function. At HCO, we're transforming how we deliver services to create a more client‐centred, responsive and accountable model.
Why this role is different
This isn't a traditional intake role.
You'll be responsible for ensuring the entire client lifecycle, from enquiry through to onboarding and transition, is structured, efficient, compliant and commercially sound.
You'll bring clarity to complexity, create structure where it's needed, and ensure every client is set up for success from day one.
What you'll be doing
* Leading the Client Access function and team
* Owning the end‐to‐end client journey (enquiry → onboarding → transition)
* Managing demand, pipeline and conversion
* Ensuring strong alignment with NDIS funding, pricing and compliance requirements
* Maintaining revenue integrity and minimising leakage
* Acting as the escalation point for complex client and stakeholder matters
* Driving continuous improvement across systems, processes and workflows.
What you'll bring
You're a strong leader who can operate at both a strategic and operational level.
You will have:
* Experience leading intake, client lifecycle or service coordination functions
* Strong knowledge of NDIS funding, pricing and service agreements
* Proven ability to lead teams, manage performance and drive accountability
* Strong stakeholder management and problem‐solving capability
* A mindset focused on continuous improvement and outcomes.
Why join us
* Lead a high‐impact function at the centre of the organisation
* Play a key role in shaping a new operating model
* Work in a team focused on quality, accountability and client outcomes
* Be part of a service that is raising the standard in the sector.
Interested?
If you're ready to own the front door and make a real impact, we'd love to hear from you.
#J-18808-Ljbffr