Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies is looking for a Technical Account Manager to join their team in Brisbane.
In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.
You will move beyond day-to-day support, focusing instead on long‐term account strategy, growth and retention.
Responsibilities
* Own and grow strategic relationships with key enterprise clients
* Develop and execute account plans focused on customer outcomes and value realisation
* Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
* Drive renewals, expansion opportunities, and long-term account growth
* Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes
* Act as the escalation point and advocate for clients during critical incidents
Skills required
* 5+ years' experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
* Background in MSP, IT services, cloud, or enterprise technology environments
* Strong commercial acumen with the ability to connect technical delivery to business value
* Confident engaging and influencing senior stakeholders
* Structured, proactive approach with strong ownership mindsetSupportive leadership and clear career pathways
* Exposure to meaningful, real-world technology projects
* A collaborative, down‐to‐earth culture that values learning and improvement
* Opportunity to shape how strategic clients experience technical services
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