Customer adoption manager

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A fast‐growing legal tech company transforming how businesses manage legal services is looking for a Customer Adoption Manager. You'll play a central role in ensuring clients derive maximum value from this AI‐powered platform, trusted by over 200 leading organisations including General Motors, L'Oréal, Coca‐Cola, Lion, and Unilever.

We're looking for a proactive and client‐focused Customer Adoption Manager to join this fast‐growing, collaborative team. You'll be the key driver in helping clients adopt and engage with AI‐driven solutions that are streamlining internal processes, automating contract creation and saving valuable time and expenses in a range of areas. This role offers career‐defining exposure to enterprise clients and innovative AI‐driven legal technology.

• Develop and execute tailored adoption strategies for client accounts.
• Monitor usage metrics, identify areas for improvement, and implement initiatives to enhance engagement.
• Conduct training sessions and workshops to educate clients on product features, best practices, and updates.
• Build trusted relationships with senior client stakeholders to drive platform adoption.
• Collaborate closely with Sales, Product, and Account Management teams to ensure a seamless client experience.
• Identify at‐risk clients and implement action plans to improve engagement and satisfaction.
• Maintain accurate records in the CRM to track client progress and insights.

• Structured growth and mentorship: Work alongside experienced leaders with clear development pathways.
• Real impact: Influence global brands and shape the future of legal automation.
• Set up for success: Benefit from structured onboarding, training, and ongoing support.
• Hybrid flexibility: Balance office and remote work tailored for collaboration and autonomy.
• Work at the forefront of the AI revolution.

To be successful you must have a proven track record in a SaaS Mid‐Market or Enterprise Customer Success, Implementation or Project Management role where the focus is customer adoption and supporting detailed onboarding processes. A background in law will be useful but is not essential.

Mid‐Senior level

Full‐time

Sales, Project Management, and Business Development

Legal Services and Technology, Information and Media