Join the Skyrail Family – Expand Your Customer Service Skills Across the Business
About the Role
As a Guest Service Agent, you will be the welcoming face of Skyrail Rainforest Cableway Ensuring guests experience the highest level of safety and service.
This is an exciting and newly created role where we will invest in comprehensive in-house training for the right candidate. You will have the rare opportunity to be trained to fulfil guest experience functions in each of our frontline departments (Cableway, Retail Gift Shops and Reservations)
We have part time opportunities available (approx. 25 hours per week). These roles require weekend and public holiday availability, with duties commencing at both our Smithfield and Kuranda stations.
Key Responsibilities
Provide a warm, welcoming and professional guest experience for all Skyrail guests
Provide exceptional service including ticketing guests on arrival, working as an Attendant on the cableway to retail sales in our gift shops
Handle guest inquiries, requests, and feedback professionally and efficiently
Provide clear information about the Skyrail experience, services and local attractions
Ensure presentation, cleanliness, and safety standards are maintained to the highest level
Follow all Skyrail policies and procedures and maintain our core values
Uphold and promote Skyrail's environmental and sustainability standards
What We're Looking For
Residents Only:
This position is not open to temporary visa holders or those seeking seasonal work.
Skyrail Ambassador:
You'll be the first face our guests see, so it's important that you're naturally caring and helpful as you'll be ambassadors for everything that makes Skyrail great.
Customer Focus:
Warm, enthusiastic, and confident in delivering exceptional service
Aptitude to Learn:
Quick to pick up new concepts, safety protocols, and operational procedures
Team Player:
Positive, proactive, and supportive to colleagues and the wider business
Licences:
Must have a current Drivers Licence and reliable private transport for travel to Smithfield and Kuranda
Physical Readiness:
Ability to pass a medical and stringent alcohol and drug testing. Comfortable with working at heights and able to participate in all frontline duties
Availability:
Willing to work across a flexible Monday to Sunday roster, including public holidays and weekends
Why Skyrail?
Competitive remuneration and benefits
Free Skyrail travel for you and your immediate family, plus discounts for friends
Free on-site parking
Regular staff events, rewards, and recognition
Discounts at the Gift Shop and Coffee Shop
Contribute to Skyrail's environmental legacy and sustainability mission
Genuine upskilling and career progression opportunities
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
Work with one of the friendliest and most supportive teams in Cairns
To Apply:
Send your resume and a cover letter explaining what great customer service means to you, and what you'll bring to be an asset to the Skyrail family.
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