Deliver expert technical support to our team, ensuring seamless IT operations and exceptional customer satisfaction.
Job Summary
We are seeking a highly skilled Application Custodian to join our dynamic team. In this role, you will be responsible for providing top-notch technical assistance, collaborating with cross-functional teams, and driving IT process improvements.
* Provide timely and effective technical support to internal stakeholders, utilizing strong analytical and problem-solving skills to resolve complex issues.
* Collaborate with IT peers and departments to identify recurring issues and propose solutions, contributing to the enhancement of IT processes and procedures.
* Offer remote assistance to off-site or remote users, ensuring consistent and efficient support regardless of user location.
* Resident-centric mindset, with a focus on delivering exceptional customer experiences.
* Excellent verbal and written communication skills, with the ability to translate technical jargon into layman's terms.
* Strong analytical and problem-solving skills, with a proven track record of resolving complex technical issues.
* Ability to work effectively as part of a team, with a collaborative attitude and strong interpersonal skills.
* Degree in Information Technology, Computer Science, or a related field (preferred).
* Fitness Passport.
* Career growth opportunities within a strong mentoring team culture.
* Access to in-house and online training programs - free to all employees.
* Supportive, positive team environment with a strong caring work ethic.
* Companywide safety-first workplaces for residents, families, and staff.
* Positive wellbeing, fun, and engaging team/shift activities.
* Access to family-friendly benefits like EAP and Flare (employee discounts).
* Work-Rite Micro professional development - free to all employees.