Group and Team: City Welcome Group and Customer Service Team
Location: Council Centre Employment status: Permanent Part-time 0.97 FTEClassification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2024Salary range: $62,713 to $73,952 per annum (pro-rata) + 13.5% superannuation.
About the role
This role contributes to the success of the City by acting as the first point of contact for community members and visitors. The Customer Service Officer assists clients with enquiries and payments both in person and over the phone, and provides general administrative support within the work group.
Role accountabilities include:
• Providing high quality customer service and representing the Council in a positive and professional manner
• Updating and managing requests and information within Council systems
• Assisting customers with a range of enquiries including development appraisal, animal management, and residential parking
• Directing enquiries to the appropriate Council Officer
• Processing payments for rates, parking infringements, and other Council activities with accuracy in cash handling
• Providing general administrative and clerical assistance to support the work group
About you
You are a people focused individual with a strong commitment to customer service. You understand how to remain calm, respectful, and solutions focused when assisting a diverse range of customers. You are confident using multiple systems, able to manage competing demands, and comfortable working both independently and as part of a supportive team. You will bring strong communication skills, solid administrative capability, and a genuine interest in helping members of the community navigate Council services.
About us
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.
We recognise contributions to our workforce and offer:
* Above Award wages and Employer % with salary sacrifice options.
* Flexible work arrangements.
* A wide range of leave entitlements.
* Health and Wellness programs, including onsite gyms.
* * Ability to purchase additional leave after 12 months of service. An Employee Assistance Program that offers onsite visits.
* Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.
The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.
City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.
How to apply
If you're passionate about our beautiful City and ready to take on a role that challenges and rewards, we’d love to hear from you. Apply today!
All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to ***********@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.
Applications close 11:59 pm Sunday 22 March 2026.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.
To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:
* Applicants are required to declare they hold the required documentation/licence, and
* Originals will be sighted by People and Culture on the first day of work as a condition of employment.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled, based on how well the successful candidate meets the requirements of the position.
Group and Team: City Welcome Group and Customer Service Team
Location: Council Centre Employment status: Permanent Part-time 0.97 FTEClassification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2024Salary range: $62,713 to $73,952 per annum (pro-rata) + 13.5% superannuation.
About the role
This role contributes to the success of the City by acting as the first point of contact for community members and visitors. The Customer Service Officer assists clients with enquiries and payments both in person and over the phone, and provides general administrative support within the work group.
Role accountabilities include:
• Providing high quality customer service and representing the Council in a positive and professional manner
• Updating and managing requests and information within Council systems
• Assisting customers with a range of enquiries including development appraisal, animal management, and residential parking
• Directing enquiries to the appropriate Council Officer
• Processing payments for rates, parking infringements, and other Council activities with accuracy in cash handling
• Providing general administrative and clerical assistance to support the work group
About you
You are a people focused individual with a strong commitment to customer service. You understand how to remain calm, respectful, and solutions focused when assisting a diverse range of customers. You are confident using multiple systems, able to manage competing demands, and comfortable working both independently and as part of a supportive team. You will bring strong communication skills, solid administrative capability, and a genuine interest in helping members of the community navigate Council services.
About us
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.
We recognise contributions to our workforce and offer:
* Above Award wages and Employer % with salary sacrifice options.
* Flexible work arrangements.
* A wide range of leave entitlements.
* Health and Wellness programs, including onsite gyms.
* * Ability to purchase additional leave after 12 months of service. An Employee Assistance Program that offers onsite visits.
* Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.
The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.
City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.
How to apply
If you're passionate about our beautiful City and ready to take on a role that challenges and rewards, we’d love to hear from you. Apply today!
All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to ***********@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.
Applications close 11:59 pm Sunday 22 March 2026.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.
To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:
* Applicants are required to declare they hold the required documentation/licence, and
* Originals will be sighted by People and Culture on the first day of work as a condition of employment.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled, based on how well the successful candidate meets the requirements of the position.
Group and Team: City Welcome Group and Customer Service Team
Location: Council Centre Employment status: Permanent Part-time 0.97 FTEClassification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2024Salary range: $62,713 to $73,952 per annum (pro-rata) + 13.5% superannuation.
About the role
This role contributes to the success of the City by acting as the first point of contact for community members and visitors. The Customer Service Officer assists clients with enquiries and payments both in person and over the phone, and provides general administrative support within the work group.
Role accountabilities include:
• Providing high quality customer service and representing the Council in a positive and professional manner
• Updating and managing requests and information within Council systems
• Assisting customers with a range of enquiries including development appraisal, animal management, and residential parking
• Directing enquiries to the appropriate Council Officer
• Processing payments for rates, parking infringements, and other Council activities with accuracy in cash handling
• Providing general administrative and clerical assistance to support the work group
About you
You are a people focused individual with a strong commitment to customer service. You understand how to remain calm, respectful, and solutions focused when assisting a diverse range of customers. You are confident using multiple systems, able to manage competing demands, and comfortable working both independently and as part of a supportive team. You will bring strong communication skills, solid administrative capability, and a genuine interest in helping members of the community navigate Council services.
About us
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.
We recognise contributions to our workforce and offer:
* Above Award wages and Employer % with salary sacrifice options.
* Flexible work arrangements.
* A wide range of leave entitlements.
* Health and Wellness programs, including onsite gyms.
* * Ability to purchase additional leave after 12 months of service. An Employee Assistance Program that offers onsite visits.
* Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.
The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.
City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.
How to apply
If you're passionate about our beautiful City and ready to take on a role that challenges and rewards, we’d love to hear from you. Apply today!
All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to ***********@hobartcity.com.au. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.
Applications close 11:59 pm Sunday 22 March 2026.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.
To protect privacy and prevent fraud, do not upload or email personal documents such as Driver’s licences, passports, or personal tax and superannuation details. Instead:
* Applicants are required to declare they hold the required documentation/licence, and
* Originals will be sighted by People and Culture on the first day of work as a condition of employment.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled, based on how well the successful candidate meets the requirements of the position.