Looking for a Career Where You Can Truly Make a Difference? Join Our Client Experience Team in Coffs Harbour!
We want a passionate experienced leader who thrives on creating exceptional client experiences and to be part of a team that is courageous, client-focused, and driven by human rights. If so, this could be the perfect opportunity for you!
At Nextt, we believe in empowering individuals to get more out of life. Our Client Experience Team plays a pivotal role in ensuring that the people we support can actively engage in their community, at home, and at work.
As a Client Experience Manager, you will lead and inspire a team of Support Workers to drive exceptional service and achieve outstanding client outcomes.
What You'll Be Doing:
- Client Experience & Engagement: Create a culture where clients consistently receive high-quality, person-centered support tailored to their goals and aspirations.
- Drive Client Outcomes: Ensure services are sustainable, scalable, and focused on positive growth and measurable progress.
- Shape a Client-Centered Culture: Build a team that values purpose, connection, and excellence, ensuring the right people are engaged, supported, and retained.
- People & Team Management: Lead a high-performing Support Worker team, coaching and mentoring them to thrive while delivering an exceptional client experience.
- Solution-Focused Leadership: Use data-driven insights to manage incidents, resolve challenges, and drive continuous improvement in service delivery.
What We’re Looking For:
- A passionate leader with experience in human services, disability support, social work, or a related field.
- Strong people management skills – you know how to coach, inspire, and support a remote workforce.
- A problem-solver with a solution-focused mindset, able to navigate complexity and drive client-focused outcomes.
- A collaborator who understands the value of a team-around-the-person approach, working with multiple stakeholders for success.
- An advocate for rights-based service provision, ensuring that every client receives the best possible support to achieve their goals.
Why Join Nextt?
- Be part of a purpose-driven team making a real difference in people’s lives.
- Work in an exciting, fast-paced, and client-focused environment where your leadership truly matters.
- Enjoy a collaborative and supportive culture with career growth opportunities.
- Leverage cutting-edge technology and evidence-based practice to drive success.
If you are ready to take the next step in your career and be part of something truly meaningful, we’d love to hear from you!
Apply Now and help us create a world where everyone can Get More Out of Life!