Job Title: Chief Customer Officer
We are seeking an exceptional leader to shape and lead our customer strategy at the executive level, ensuring a seamless, innovative, and customer-centric experience across all touchpoints.
* This role represents the voice of the customer and oversees all customer-facing functions, including brand management, marketing strategies, internal and external communications,
* call centre operations, billing processes, credit management systems,
&the products team.
The successful candidate will play a pivotal role in driving service innovation quality assurance continuous improvement engagement strategies that strengthen our connection with local communities.