Event Operations - Event Staff Customer Service Coordinator
Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #160
Tuesday, 15 April 2025
Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle, and Wollongong. The network of stadiums and entertainment centres hosts in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.
Venues NSW takes an integrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies, and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset, all of which helps us deliver key projects and secure outstanding content.
ABOUT THE ROLE
This role will support our Event Day Customer Service Manager in the delivery of effective workforce planning for all events and functions to ensure superior customer service for patrons, members, and sporting partners. The successful candidate is required to coordinate with event managers to determine staffing needs, manage event day operations including staff check-ins, and liaise with staffing contractors as needed. This role is based at Venues NSW head office at Moore Park.
ABOUT YOU
As a business, we are focused on delivering the very best experience for our customers. To achieve this, we are seeking people with a passion for service and a proactive approach to their daily working life.
The successful candidate will have:
* A demonstrated ability to build strong relationships with internal and external stakeholders
* Strong organisation and problem-solving skills
* Customer-focused centric approach to all tasks
* Career development opportunities and progression
* Access to the Sporting Club of Sydney facilities
* Other benefits associated with working with major sport and entertainment venues
* Team-oriented culture
Please note: Applicants must be Australian citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check. Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.
#J-18808-Ljbffr