Key responsibilities of this role include:
* Providing technical support to customers and workshops via phone and remote connection
* Liaising with new participants to ensure they understand the program requirements
* Managing customer appointments for installation and services efficiently
* Collaborating with peers in the team to achieve program goals
* Handling and processing customer files accurately and timely
* Assisting with invoicing and financial management
Job Summary
This is a critical position within our organization, requiring a high level of technical knowledge and excellent communication skills. The successful candidate will be responsible for delivering exceptional customer service, resolving issues promptly, and contributing to the growth and development of the program.