Join the ACT Government's Procurement team as a Service Desk Officer, where you'll play a key role in supporting procurement processes, ensuring smooth communication with suppliers, and providing responsive, high-quality service to internal and external stakeholders.If you're proactive, customer-focused, and ready to hit the ground running, this is a great short-term opportunity to make an impact in a collaborative, fast-paced environment. Key Responsibilities Coordinate the release, support, and closure of tenders in partnership with procurement officers.Ensure correct notification of contracts and invoices.Liaise with stakeholders and support meetings, presentations, training sessions, and satisfaction surveys.Respond to enquiries via email, phone, and service tickets, offering Tier 1 procurement advice.Promote positive workplace culture through collaboration and top-notch service.Provide training to staff on core Service Desk functions.Draft and maintain standard operating procedures for Service Desk tasks.Handle confidential and sensitive information with care and in line with relevant policies.Perform additional tasks as required to support team goals. What You'll Need Excellent interpersonal and communication skills.Strong organisational abilities and attention to detail.Experience in customer service or service desk roles, ideally within government or procurement.A collaborative, team-first approach with a problem-solving mindset.Ability to manage sensitive information in line with policy.A cleared Police Check (or willingness to obtain).This is a chance to contribute to a high-performing team and support meaningful government work in the ACT. For a further private and confidential discussion please contact Sam at DFP Recruitment on and apply online.