Overview
Wests Illawarra is seeking a Full-Time or Part-Time Customer Service Manager (Duty Manager) to join our team. We offer industry-leading training and development opportunities and value fresh perspectives to inspire the team to achieve outstanding performance.
What will we provide you with?
- Access to industry leading professional development opportunities – we invest in our team with exceptional training opportunities. Our managers have received training at institutions including the University of Nevada-Las Vegas and the Disney Institute in Florida.
- Ongoing Staff Reward and Recognition – we celebrate our team’s hard work through various recognition activities throughout the year. Our reward program includes prizes, experiences and trips.
- Paid Charity Leave – we offer paid charity leave to engage with community partners (recent events include volunteering with the Disability Trust at Rollerhawks v Hawks, the Lifeline Book Fair and a packing day with Escabags).
- Above Award remuneration and benefits
- A team of dedicated leaders to mentor and drive your success
- A supportive culture where your opinion is valued
Accountabilities
- Taking ownership of the entire venue when on shift
- Managing, motivating and developing our staff
- Ensuring service standards are met and an amazing Customer Service Experience is delivered
- Delivering business-focused outcomes that drive the organisation
Qualifications and attributes
- Personal alignment with our values: Community, Integrity, Vibrancy, Innovation, Sustainability
- 3+ years’ experience in the hospitality industry at any level
- Previous supervisor experience is desirable but not essential
- Ability to genuinely connect with people and a passion for leadership development
- Understanding of all aspects relating to club operations and compliance
- RSA, RCG and ARCG certifications (desirable)
- Flexibility with work hours including day, night, weekend and public holidays
Applicants must be permanent residents of Australia or possess documentation supporting eligibility to work in the country. Please note only shortlisted applicants will be contacted. For further information, phone or email **************@westsillawarra.com.au
Additional information
- Seniority level: Mid-Senior level
- Employment type: Other
- Job function: Other
- Industries: Technology, Information and Media
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