NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.
Responsibilities
Lead and mentor project teams, providing subject matter expertise in NCR’s business offerings, solutions, systems, and process architecture. Ensure the success of projects from concept through deployment.
Oversee Program Management processes during all project phases.
Apply analysis and independent judgment to routine and non-routine information.
Develop reporting tools for business management.
Manage the lifecycle of key information solutions.
Provide thought leadership and industry expertise to enable profitable growth of assigned customer accounts.
Own key service relationships, ensuring customer satisfaction and cross-selling of services. Build and maintain enduring customer relationships.
Assist sales teams with account information and identify new service opportunities.
Advise support operations on account-specific procedures and lifecycle management issues.
Analyze monthly service reports, handle escalations, and monitor parts plans.
Identify operational improvements using Six Sigma methodologies.
Review help desk quality and coordinate training or process changes as needed.
Attend vendor and customer meetings as required.
Supervise support resources, especially for complex or international accounts.
Maintain knowledge and skills through ongoing training.
Travel may be required based on account needs.
Additional Information
Offers of employment are conditional upon passing screening criteria.
EEO Statement
NCR Atleos is an equal-opportunity employer, committed to a diverse and inclusive workplace.
Statement to Third Party Agencies
We accept resumes only from agencies on our preferred supplier list. Unsolicited resumes sent to NCR Atleos may not be compensated.
About Us
Join us in bringing innovation to financial institutions worldwide. At NCR Atleos, you'll find meaningful work, opportunities to learn, and a chance to make a difference. We are dedicated to innovation and high standards in self-service banking. Embrace our culture and carve your own career path with us.
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