Customer Service Agent – Boral
Based in Milton, you will provide support for our customers in relation to orders and general enquiries.
You will work off a monthly roster with shifts ranging between our opening hours of 5:30 am – 4:45 pm Monday to Friday and a rotational roster for Saturdays, 5:30 am to 12 pm.
Responsibilities
Receive orders and enter them into our systems in a precise and agile manner (training provided).
Understand production capabilities of the Boral plant and truck network; monitor progress of deliveries and provide delivery status information to the customer using vehicle tracking systems.
Build professional relationships with customers and internal teams.
Requirements
Be punctual, professional and reliable, joining your peers in the office – 5 days per week.
Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team.
Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision.
Computer literate.
Proven ability to learn and meet the challenges of an ever-changing environment.
Benefits
Full time permanent position.
Supportive and positive team environment.
Ongoing mentoring and guidance from outstanding industry leaders and colleagues.
Genuine career growth opportunities within Boral Australia.
Access to a variety of support networks including Boral Employee Assistance Program.
About Boral Concrete
At Boral Concrete, we have more than 200 operational sites across Australia.
Rarely a day goes by that you wouldn't pass one of our batching plants or agitator trucks.
Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world.
Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
Boral is committed to creating a diverse working environment and is proud to be an equal opportunity employer.
All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Construction
#J-*****-Ljbffr