Are you a confident, results-driven qualified with a passion for customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? We have a fantastic prospect for a Customer Service Officer to join a leading global shipping company in North Sydney.
About the Role
This is more than just a customer service job, it's your chance to take full ownership of the customer experience from start to finish. You'll be the go-to person for our clients, building strong and lasting relationships by providing second-to-none service. You'll work independently while also contributing to a collaborative team, constantly looking for ways to improve processes and standards.
Key Responsibilities
- Responsibile for customer shipments, from initial inquiry to final delivery.
- Monitor container movements, check and prepare cargo releases and handle shipment inquiries.
- Resolve issues, queries and outstanding payments.
- Handle all matters related to import, export cargo with precision and care.
About You
- Customer service experience within the logistics industry.
- You're confident learning new computer systems and internal procedures and can work effectively under pressure.
- Good communication skills, can converse with people at all levels, and are well-organised.
Advantages
- Mon-Fri position with public holidays off
- Hybrid working arrangement
- Team-oriented team culture
- Ongoing training and support
If you're looking to expand your career within a logistics, Customer Service role Apply Now. Alternatively share your updated CV to laura.anderson@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
📌 Customer Service Officer
🏢 Randstad
📍 Sydney