About the role
We're looking for a customer-focused Level 1/2 Support Engineer to join our team on a 12‑month fixed term engagement, with a strong likelihood of becoming a long-term career opportunity. You'll provide end-user support across desktop, laptops, mobile devices, Microsoft 365 and core business applications.
Key responsibilities
• Provide L1/L2 support via phone/email/ticketing and onsite as required
• Troubleshoot Windows 10/11, M365, Outlook/Teams, printers, networking basics
• User provisioning and access (AD/Azure AD, passwords, MFA, group membership)
• Device builds/imaging, deployments, patching and BAU maintenance
• Escalate to L3/vendors and document fixes/knowledge articles
• Deliver a great customer experience and meet SLA targets
What you'll bring
• 1–3+ years in Service Desk / Desktop Support / EUC (L1/L2)
• Strong Windows + Microsoft 365 troubleshooting
• Basic networking knowledge (DNS/DHCP/Wi-Fi/VPN)
• Experience with ticketing tools and ITIL-style processes
• Great communication and a "can do" attitude
Nice to have
• Intune/SCCM, Exchange, SharePoint
• Imaging tools (Autopilot/MDT), Jamf (if applicable)
• Certifications (ITIL, MS certs)
Benefits / Why join
• Real pathway to extension/permanent role
• Supportive team, career development, exposure to varied environments
How to apply
Apply now or contact [name/email/phone].