Digital Sales Manager – Motor (Consumer Insurance) - Suncorp Group
15-Month Fixed Term Contract
Location: Sydney, Melbourne, or Brisbane
About the Role
As Digital Sales Manager – Motor, you will act as the business owner and product manager for the Motor digital sales funnel across Consumer Insurance brands.
Your mission is to deliver a seamless, compliant, and customer-centric digital quote and buy experience across mobile, web, and conversational AI channels.
You'll be accountable for the design, delivery, and continuous improvement of the Motor digital sales experience, ensuring it is easy, effective, and delightful for customers.
This includes enabling new quote generation, retrieval of existing quotes, completion of purchases, and successful cover inception.
Key Accountabilities
Act as Digital Practice Business Owner for Motor Insurance sales experience across Consumer Insurance.
Own Motor Sales digital funnel applications, ensuring asset health, stability, and production support.
Drive development, operational maintenance, and growth of digital Motor sales across all channels.
Support Home & Motor product teams in achieving business objectives and optimising pricing.
Collaborate with technical platform owners for consistency, security, and quality of customer outcomes.
Lead the Digital Motor Sales roadmap, aligning initiatives with business and customer objectives.
Manage risk as Digital Motor Sales Risk Owner, resolving issues proactively.
Contribute to Consumer Insurance Operations by advising on optimal digital experience design and innovation.
Partner with Customer Service teams to ensure seamless assisted experiences when required.
Support DI program delivery for alignment with new underwriting systems while maintaining performance edge.
Continuously improve funnel performance to maximise quote completion and strike rates.
About You
Tertiary qualification in business or science (desired).
Minimum 7 years in a professional setting.
At least 3 years in financial services with strong regulatory knowledge.
Preferred 1–2 years managing digital payment services or platforms in FSI.
Capabilities & Competencies
Customer Obsession: Strategic mindset and outside-in thinking.
Collaboration & Partnership: Ability to deliver win-win outcomes across the organisation.
Communication: Strong ability to influence, resolve conflict, and generate enthusiasm.
Leadership: Skilled in change management, consultation, and negotiation.
Structured Thinking & Discipline: Ability to break down complex tasks and execute methodically.
Analytical Mindset: Data-driven approach to performance and trends.
Risk Management: Deep understanding of regulatory requirements.
Creativity & Continuous Learning: Innovative and eager to learn new digital concepts.
What We Can Offer You
Discounts and offers on a range of insurance products.
A range of flexible working and leave options.
Ongoing study support and career development programmes.
Payroll giving, donation matching and paid volunteer leave.
Robust employee assistance programme and dedicated employee council.
Employee Benefits & Values
We believe we are our best when our workforce is diverse, talented and passionate, and when our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships among our team members and with our customers.
Compensation
A$100,****** – A$110,******
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Marketing and Sales
Industries
Financial Services and Insurance
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