Company: Australian Red Cross Lifeblood
Position: Volunteer Coordinator
Permanent part‐time opportunity – 3 days per week (or 22.5 hours across the week) – with Mondays and Tuesdays included to support key operations. Hybrid working model – enjoy flexibility between home and a Lifeblood Processing Centre. Compensation: $75k–$85k FTE (paid pro rata) + superannuation + salary packaging.
About the role
As our Volunteer Coordinator, you'll be the first point of contact for volunteers, combining a customer service mindset, organisational skills, and recruitment experience to attract, engage and support a passionate volunteer workforce. Working closely with the National Volunteer Manager, you'll ensure volunteers feel valued, well‐supported and set up for success, while aligning their skills with where they're needed most.
Responsibilities
* Act as the first point of contact for volunteer enquiries across phone, email and online channels
* Coordinate recruitment activities, including screening, interviewing and arranging checks
* Support volunteer onboarding, training and ongoing engagement
* Build strong relationships with Donor Centre teams to match volunteers to operational needs
* Help deliver and embed the national volunteer strategy
* Coordinate volunteer reviews and maintain accurate records
* Provide guidance and training to teams supporting volunteers
* Deliver a high‐quality, consistent and people‐first volunteer experience
Qualifications
* A genuine passion for customer service and creating positive experiences
* Experience in recruitment and onboarding of volunteers (or coordinating people in a similar setting)
* Strong organisational skills with the ability to manage multiple priorities and competing demands
* Excellent communication and relationship‐building skills
* Ability to work independently while building effective relationships with stakeholders
* Strong administrative and systems capability (MS Office essential)
* Experience with volunteer programs or Better Impact (desirable)
* Thrive in a diverse culture that cares for your wellbeing
Benefits
As part of the Lifeblood team, you'll have access to a generous salary packaging program, plus a great range of rewards such as discounts on insurance, groceries, food & beverage, department stores, travel, and more.
We're a diverse and inclusive workplace that values safety and work/life balance. We look after employees' varying needs and foster a setting where all people can come together to achieve their very best.
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