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Base pay range
A$100,000.00/yr - A$140,000.00/yr
Direct message the job poster from Techium Consulting Group
Customer Success Manager - AI Supply Chain SaaS
Are you an experienced Customer Success Manager ready to make a significant impact? Our client is a globally expanding tech vendor wanting to add a dedicated and proactive CSM to join the team. As a key member of their expanding team, you\'ll be instrumental in shaping client relationships and ensuring their long-term success with our innovative AI solution.
You'll be a crucial partner to our clients, ensuring they get maximum value from our product. If you are passionate about building strong relationships, driving adoption, and being a trusted advisor, this is the perfect opportunity to help shape our growth in a booming industry.
Responsibilities:
* Serve as a trusted advisor and primary point of contact for a portfolio of enterprise clients, with a focus on the retail and e-commerce sectors.
* Drive adoption and value by understanding client business objectives and challenges to ensure they achieve success with their AI Supply Chain solution.
* Proactively manage customer health and engagement, identifying and mitigating risks to reduce churn.
* Conduct regular business reviews to demonstrate ROI, share best practices, and identify opportunities for account expansion.
* Collaborate with internal teams like sales, product, and support to ensure a seamless and positive customer journey.
* Act as the voice of the customer, providing valuable feedback to our product teams to help guide future development.
* Maintain accurate records of all customer interactions and health metrics in the CRM system.
* Stay updated on industry trends and product developments to effectively advise clients.
What We're Looking For:
* 3+ years of experience in a customer success or account management role, preferably within a SaaS environment.
* A proven ability to build and maintain strong, long-lasting relationships with enterprise clients.
* Experience working with clients in the retail and e-commerce industries is highly preferred.
* Excellent communication, presentation, and negotiation skills.
* A proactive, results-oriented, and self-motivated mindset.
What\'s in it for you?
* $100,000-$130,000 + Super + 10-20% Bonus
* The chance to work with an innovative and in-demand AI solution.
* Be part of a dynamic, supportive, and high-performing team.
* Significant opportunities for career growth and advancement as we build our regional presence.
If you\'re ready to make a significant impact and help us build a world-class customer success function, we want to hear from you.
Click \"Apply Now\" or send your CV to either jackson@techiumconsulting.com or shiv@techiumconsulting.com
Location
Sydney, New South Wales, Australia
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