Job Title:
IT Support Professional
Key Responsibilities:
* Triage and resolve technical issues via phone, email, or in person.
* Deliver exceptional customer service.
* Provide support to internal employees and external partners.
* Offer training and ongoing assistance on IT resources.
* Maintain software and hardware up-to-date for robust IT security.
* Develop strong relationships with stakeholders to understand business needs.
* Support audio visual equipment and video conferencing tools.
* Redirect complex issues to relevant teams.
* Manage asset inventory and availability.
The ideal candidate will have a degree in Information Technology or a related field, along with experience in IT support and knowledge of computer systems, networks, and software applications. Proficiency in system administration and software patch management is required.