Overview
Join to apply for the Technical-Expert role at Telstra.
Who We Are: We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re focused on providing the best experience and delivering the best tech on the best network. Telstra aims to be the place you want to work, offering growth opportunities, wellbeing and a supportive team culture.
PLEASE NOTE : You must be an Australian citizen to be eligible to apply for this role.
Focus of the Role
In this role you will focus on complex fault investigation, project participation and operational improvement. This role provides technical leadership for Telstra's customers, stakeholders and engineering teams.
What We Offer
- Performance-related pay
- Access to thousands of learning programs
- Global presence across 22 countries
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
What You'll Do
Telstra Enterprise - Enterprise Operations is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfillment, customer support, and service delivery.
Key Accountabilities Include:
- Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra
- Deliver and/or develop technical training, updates & briefings to staff to ensure understanding of process & procedures
- Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra
- Prepare process documentation to describe how networks, infrastructure, products and services operate
- Provide input into and maintain technical documentation
- Diagnose and restore complex issues associated to customer\'s private networks for Telstra\'s State Government customers
- Provide pro-active change management with customers to minimise customer impact of service/network changes and planned outages
- Participate in change activity (including approval) across multiple customer private networks
Essential
- IP Routing & Switching - Expert knowledge of IP Routing and switching with experience in MPLS, BGP, EIGRP, OSPF, RIP, RIP v2, Multicast, Spanning Tree, VLANs
- Seasoned professional in providing level 3 support for customers and complex platforms
- Experience with Cisco Wi-Fi technologies
- Experience with Firewall architecture (security policy administration)
- High level of experience with Cisco enterprise routers & switches
- Knowledge of access technologies (NBN, Ethernet, 4G and Fibre Services)
Highly desirable
- Bachelor's degree in Engineering / Telecommunications or equivalent
- Robust experience in the telecommunication industry, including service provider or large enterprise environments
- ITILv3 certified
- Experience with SD-WAN
- Experience with Extreme Networks technologies
- Experience with Network Management Systems (SSH, SNMP, AAA, SysLog)
- Experience with Cisco ISE
- Experience with Cisco DNA Center
- CCIE routing & switching
- Experience with hypervisor and virtual environments
We are committed to sustainability and value diverse, inclusive teams. We may contact applicants via provided numbers for recruitment purposes. As part of the hiring process, all identified candidates may undergo a background check. We support flexible work arrangements and invite you to discuss any reasonable adjustments needed during recruitment. For accessibility issues, contact Telstra’s Talent Acquisition team via the channels at
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📌 Technical-Expert
🏢 Telstra
📍 Hobart